1. Privacy Policy
At Shri Ajab Foods, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.
Information We Collect
- Personal Information: Name, email address, phone number, billing/shipping address, payment details.
- Non-Personal Information: Browser type, device information, IP address, cookies for improving user experience.
How We Use Your Information
- To process and deliver your orders.
- To send you order confirmations, updates, and promotional offers (with your consent).
- To improve our website, customer support, and product offerings.
Data Protection
- We use secure payment gateways and SSL encryption to safeguard your data.
- We do not share or sell your personal information to third parties, except to trusted partners (courier, payment processors) strictly for fulfilling your order.
Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings.
Your Rights
You can request access, correction, or deletion of your personal data by contacting us at askme@shriajab.com.
2. Cancellation and Refund Policy
Order Cancellation
- Orders can be cancelled within 2 hours of placing if they have not been processed/dispatched.
- To cancel, please email us at askme@shriajab.com with your order ID.
Refund Policy
- Due to the perishable nature of our products (sweets and namkeen), refunds are only applicable in the following cases:
- Product delivered is damaged, spoiled, or incorrect.
- Product is not delivered due to courier issues (after investigation).
- Refunds will be initiated within 7–10 business days to your original payment method.
Non-Refundable Cases
- Change of mind after order dispatch.
- Incorrect address provided by customer.
- Delay due to customs clearance or natural events (for international shipping).
3. Terms and Conditions
Welcome to shriajab.com
By using our website and placing orders, you agree to the following terms and conditions:
- Product Information
- We make every effort to ensure accuracy in product descriptions, images, and pricing. However, minor variations may occur.
- Pricing and Payments
- All prices are inclusive of applicable taxes.
- Payment must be made online through our secure gateways before dispatch.
- Shipping and Delivery
- Delivery timelines are estimates and may vary based on location, customs (for international orders), or courier issues.
- Use of Website
- You agree not to misuse our website or violate intellectual property rights.
- Content and images are property of Shri Ajab Namkeen and cannot be used without permission.
- Liability
- Shri Ajab Foods Pvt Ltd is not liable for delays, losses, or damages caused due to circumstances beyond our control (natural disasters, customs delays, courier strikes).
- Governing Law
- These terms are governed by the laws of India. Any disputes shall be subject to jurisdiction of Jaipur, India courts.
4. Shipping Policy
Domestic Shipping (India)
- Orders are usually processed within 24–48 hours and delivered within 3–7 business days.
- Standard shipping charges may apply based on weight and location.
- Free shipping may be available on special offers or minimum order value.
International Shipping
- We ship to selected countries. Delivery may take 7–21 business days depending on customs clearance.
- Customs duties, taxes, and additional charges (if any) are the customer’s responsibility.
Order Tracking
- Once dispatched, you will receive a tracking ID via email/SMS.
5. Return Policy
Due to the perishable nature of our products (sweets, namkeen, festival packs), we follow a no-return policy except in cases of:
- Damaged, spoiled, or incorrect items delivered.
- Missing products in the order.
Procedure for Return/Replacement
- Please contact us within 24 hours of delivery at askeme@shriajab.com with pictures of the product and packaging.
- After verification, we will send a replacement (if possible) or issue a refund.
